🔖Common Wallet Issues

ENG

💡 Common Wallet Issues & Solutions

When using a wallet, you may encounter various issues during connection, approval, or transactions.

Please find the issue that best matches your situation below and follow the steps in order.

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🔗 Wallet Connection Issues

❓ Wallet Does Not Connect on iOS

On iOS devices, the wallet connection button may not appear directly on the game screen.

How to Fix 1️⃣ Go to NPC Alopex, located northwest of Rotten hill.

2️⃣ Talk to Alopex, then open your inventory to receive the “Call the Fox” item.

3️⃣ Use this item to manually open the wallet connection window.

📌 This item does not disappear and can be used anytime wallet connection is needed.

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❓ Wallet Fails to Connect

If the wallet does not connect, check the following in order:

Checklist

• Close and reopen both the game app and wallet app

• Confirm the wallet network is set to BNB Smart Chain

• Verify that the wallet address is the one you intend to connect

After checking these, try connecting again.

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❓ App Crashes During Wallet Connection

If the app closes unexpectedly while connecting a wallet, it may be due to a device-related issue.

📩 Please contact us with the following information:

• Device model

• In-game nickname

• Brief description of when the issue occurred

📧 [e-mail]

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⏳ Transaction Delay & Approval Issues

❓ Slow Response or Items Not Received Immediately

Blockchain transactions may be delayed during periods of high network traffic.

If you have already completed Confirm in your wallet: → Please wait up to 30 minutes.

Once a transaction is approved, it cannot be canceled or modified until processing is complete.

⏱️ If there is no response after 30 minutes, please send:

• In-game nickname

• Approximate transaction time

📧 [e-mail]

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❓ Transaction Approval (Confirm) Does Not Proceed

Sometimes, the approval request appears in the wallet but the transaction does not proceed.

Common causes include:

• Wallet app issues

• Network congestion

• Gas fee set too low automatically

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❓ When You Need to Adjust the Gas Fee Manually

If the network is congested or gas fees are too low, transactions may remain pending for a long time.

Increasing the gas fee in MetaMask can speed up processing.

✅ Easiest Solution: Switch to “Low / Market / Aggressive” MetaMask allows you to adjust fees in three levels on the confirmation screen.

1️⃣ Click the pencil (✏️) icon next to the gas fee

2️⃣ Select Low / Market / Aggressive

Do Not Lower the Gas Limit

MetaMask automatically sets an appropriate gas limit for most transactions.

Lowering it too much may cause the transaction to fail with “Out of gas.”

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🎮 NFT & Asset Display Issues

❓ Purchased NFT Does Not Appear In-Game

In some cases, NFT ownership is already confirmed on the blockchain, but the game database update is delayed.

Please send the following information:

• NFT ID

• Approximate transaction time

After confirmation, we will update the in-game ownership manually.

📧 [e-mail]

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🔁 Pending Transaction Issues

❓ Want to Cancel a Pending Transaction

A pending transaction can be canceled by sending a 0 BNB transaction with the same nonce and a higher gas fee to overwrite it.

📌 This process may be difficult for beginners. Please refer to the official BscScan guide for detailed instructions.

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• Most issues are caused by network delays or configuration settings.

• Repeated attempts in a short time may actually slow down transactions further.

• If you’re unsure, waiting or contacting support is the safest option.

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